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Healthy Blue uses Availity as its medical claim portal.
For information regarding submission of claims for counseling services, please visit the Availity section of the Healthy Blue website, located here: provider.healthybluenc.com/north-carolina-provider/learn-about-availity.
First-time users will need to register with Availity. The webpage above provides step-by-step instructions for claims submission as well as a Provider Learning Hub link with resources available 24/7.
For specific claim elements (i.e. CPT code, diagnosis code, etc.) required for contraceptive counseling services, please reference the NC Medicaid bulletin, posted here: medicaid.ncdhhs.gov/blog/2023/12/20/immunizing-pharmacists-enrollment-opening-january-2024.
If you have questions about Availity registration, navigation, or questions about an Availity application, contact Availity Client Services at 800-282-4548 (Monday through Friday from 8 AM to 8 PM) or submit a support ticket via Availity (availity.com/contact-us).
If you have questions about this update, please contact Healthy Blue Provider Services at 844-594-5072 Monday through Saturday, 7 a.m. to 6 p.m. EST. You can also reach us via email at [email protected] |
