First-time users will need to register with Availity. The webpage above provides step-by-step instructions for claims submission as well as a Provider Learning Hub link with resources available 24/7.
If you have questions about Availity registration, navigation, or questions about an Availity application, contact Availity Client Services at 800-282-4548 (Monday through Friday from 8 AM to 8 PM) or submit a support ticket via Availity (availity.com/contact-us).
If you have questions about this update, please contact Healthy Blue Provider Services at 844-594-5072 Monday through Saturday, 7 a.m. to 6 p.m. EST. You can also reach us via email at [email protected]
Important! The Emergency Prescription Assistance Program (EPAP), activated in response to Hurricane Helene, will officially end on May 31. NC DHHS has issued a memo with important information for pharmacists and clinicians regarding the conclusion of the program, along with resources to support patients who have been utilizing EPAP.You can access it directly on the NC DHHS Hurricane Helene Provider Resources webpage under Notices and Alerts. Please review and share this information with your teams and patients as needed.
